Urban Lights Return Policy:

Refunds will only be issued under the following conditions:

Must be returned within 30 days of receipt of the product.
Must be like new with all original parts, packaging and be suitable for resale.
Product cannot have been installed, all original wires uncut & intact, no scratches or damages to product.
Refunds will only be issued once the returned item has been fully inspected and approved for return.

DO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions.

The following types of items and orders do not qualify for returns or refund:

Products that have been clearly identified as non-returnable (marked as final sale or clearance items)
Products that have been installed, not in their original condition and packaging
Products that are Made-to-Order, Custom or Special Order to your specifications
Large orders (6 or more of the same item)
Light bulbs
Lampshades
Furniture

Restocking & Shipping Fees:

Return orders are subject to up to a 25% restocking fee if returned within 30 days.
The customer will be refunded (less the shipping costs included in the initial order and up to a 25% restocking fee)
Any expedited shipping charges you paid on the original order are non-refundable.
Approved returns will be issued a refund via the same method in which the item was purchased.
We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition.
If you are notified that your return item arrived at Urban Lights damaged, you must file a claim with the shipping company and advise us as what to do with the damaged product.
We will hold your product for 45 days, after which the product will be destroyed.

Defective Products

Products with factory defects, missing parts or other problems originating prior to shipment – must be reported to Urban Lights within 30 days of receiving your order.

If you do not notify Urban Lights of defective goods within 30 days of delivery, we cannot replace them free of charge and charges will apply.

DO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions. We cannot guarantee your return product will be received if we are not notified prior to the receipt of the defective or damaged product.

Please call (303) 989-8895 to speak with our customer service team M-F (10-5 PM) or email [email protected], please allow up to 24 hours for a response.

Do not discard the defective product until you receive instructions from Urban Lights. Failure to return the defective product or failure to send pictures when we ask for them may result in delays and charges for the replacement item.

Please note that Urban Lights is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged or defective goods.

We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected to avoid project delays and replacement fees.

Damaged Products

If you receive a product that has broken glass or damages as a result of shipping, contact Urban Lights within 48 hours, we will provide replacement glass or shade at no additional charge.

If you fail to report damages within 48 hours, we cannot file a claim with the shipping carrier, and Urban Lights is not responsible for the damages incurred during shipping.

Once you notify us that your product was damaged, Urban Lights will file a claim with the shipper. Claims typically take 8-10 business days to process, please contact customer service for status updates on your claim.

Please do not discard the damaged product or the packaging. Once a claim has been files, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

If you wish to return a product that was received with broken glass or a dented shade within 30 days of delivery, the standard return policy will apply.

Once the damaged, defective, or broken products has been thoroughly inspected and approved by Urban Lights, a refund will be issued via the same method in which the item was purchased.

Please contact Customer Service if you have any questions – (303) 989-8895.