Refunds will only be issued under the following conditions:
If within 30 days of receiving your order, any product proves to be defective, contact us immediately. The customer must notify Urban Lights of the product's defect via email to sales@UrbanLightsDenver.com, within 30 days of delivery. If you do not notify us about broken, damaged, or defective goods within 30 days of delivery, we cannot replace them free of charge. DO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions.
Damaged, defective, or broken products must be received and inspected by Urban Lights or the manufacturer before a replacement is issued at no charge.