Welcome to the Just Lights on-line store. Upon process of your on-line order, you agree to accept the following terms & conditions of sale.
Drop shipments are available from select Vendors and may incur an additional fee. Large items, such as large foyer chandeliers and floor lamps, may ship via truck freight carrier only. The freight items will incur a minimum $65.00 surcharge fee for EACH ITEM that must ship via freight. Just Lights cannot ship any merchandise to PO Box addresses, nor outside of the 48 continental United States. Shipments may require a signature upon delivery. If a product delivery via UPS or Federal Express appears to be damaged please DO NOT REFUSE DELIVERY-accept the delivery and immediately contact us at (603) 578-9482 or [email protected] to report the damage.
All return product(s) shipped back to Just Lights, or the manufacturer if appropriate, should be insured by the customer. Merchandise that has been damaged in the return transit is non-refundable unless damages are covered by the shipping carrier.
The average lead time for an order to be fully processed is 3 to 4 weeks, depending upon manufacturer’s availability. Custom and made-to-order products often require production and shipping lead times can range anywhere from 6 to 12 weeks, especially if a freight only item. The lead times are estimates only and are subject to change.
Occasionally products will be temporarily out of stock and/or the production schedules can change. Backorders from manufacturers are beyond our control. You will receive notification of any back-ordered items as quickly as possible. At that time, you may choose to cancel, change or keep the order in place.
Be sure to plan your order time accordingly to allow for any potential schedule disruption. Just Lights strongly recommends that any professional services required to install your product(s) not be scheduled until your order has arrived and been fully inspected by you, the customer before installation. Just Lights is not liable or responsible for any costs associated with shipment delays and/or expenses incurred. Contact Just Lights if your order has not been received in the expected time-frame and we will track your order via the manufacturer and shipping carrier.
If you are not completely satisfied with your product(s) upon initial inspection, you may return the qualified product(s) (must be in their original new condition and original packaging—not installed, modified or damaged in any way) within 30 days of your purchase for your choice of either a full-value STORE CREDIT (less any applicable special shipping and handling) in the form of a Gift Certificate or a FULL REFUND LESS the manufacturer’s 25% re-stocking fee (and less any applicable special shipping charges/fees); the total refundable amount will be credited via the same type of payment as the original transaction payment. Please contact Just Lights staff at (603) 578-9482 or [email protected] to obtain the proper return ship-to address and Qualified Return Authorization before shipping any items.
Non-qualified products would include custom or handmade products, light bulbs, parts and clearance, floor display model, discontinued or sale items; as well as any product(s) (and/or packaging) that have been installed, modified or damaged in any way.
Occasionally, products may incur damage in shipping or have a manufacturer’s defect. Inspect product(s) fully immediately upon receipt and before installation. Do not discard any of the packaging in which it was received. Discarding the original packaging will prohibit the customer from returning the item for replacement or compensation.
Notify Just Lights at (603) 578-9482 or [email protected] of any damages or products deemed defective IMMEDIATELY upon inspection of your order. Be prepared to provide your order number, product SKU number and the specific nature of the damage/defect. DO NOT SHIP the product back without first contacting us. Items that are returned without prior authorization or sent to the wrong warehouse are automatically subject to a 25% restocking fee.
Just Lights will contact the product manufacturer to receive the Returned Goods Authorization (RGA) information and will notify you with the appropriate return instructions. Once the product is returned to Just Lights, or the manufacturer if appropriate, an inspection of the product will be made. Upon approval of inspection, a replacement fixture will be released to you as an even exchange for the defective fixture. Should the fixture be discontinued or no longer available, then a full refund of the purchase price will be issued, less any applicable shipping and handling charges. Returns of items that are found to be in working condition absent of any damage or defect upon inspection will incur a 25% restocking fee plus applicable shipping and handling fees.
Many of the products consist of parts and require assembly. In the event that you receive a product with a damaged part or glass, this part or glass can usually be replaced in a short period of time. The Manufacturer will assess the appropriate level of service and/or replacement parts or glass as needed to complete the product to an acceptable level.
All products sold by Just Lights are covered by the manufacturer’s warranty that guarantees the electrical functioning of an item. The protection of warranty is contingent upon the proper installation of the item by a licensed professional. Most warranties DO NOT guarantee the durability of finishes on outdoor products as weather conditions are beyond their control. A copy of the applicable warranty will be furnished to customer by Just Lights upon written request.
Many of the items feature hand applied or organic finishes, or individually blown glass shades that may vary slightly from what is seen in a photo. Product images may be distorted in computer imaging. Such variations in product color or finish will not necessarily constitute "product damage or defect."
Most manufacturers do not cover installation costs incurred due to a warranty, damage or defective issue. Just Lights will make every effort possible to assist you in your product’s warranty claim as it arises. However, reimbursement for any electrical work necessary to remove a defective item and install a replacement, or costs associated with scheduling delays is not the responsibility of Just Lights.
Customer may cancel or change any non-custom item that has not yet shipped from its manufacturer. To submit a cancellation request please contact our customer service at (603) 578-9482 or [email protected] immediately. Custom orders cannot be cancelled or returned under ANY circumstances. If you receive a custom order that is damaged beyond repair, a replacement will be made according to the previous specifications only.
Please contact Just Lights staff with any questions or customer service issues you may have at [email protected], or by phone at (603) 578-9482 or fax at (603) 578-9468.
